Frequently Asked Questions

Contact your payroll officer by phone, fax, or email and advise them of the discrepancy. 

Your payslip is emailed to your nominated email account. This can sometimes get blocked in your junk mail, so be sure to check there first. Otherwise please contact your payroll officer who can send you a copy. 

This may be because we don't have your most recent contact details. Please contact your payroll officer by phone, fax, or email with your current email & postal address. 

We need a request for this in writing. Please send us a fax or an email, or contact us using the online enquiry form. 

We need a request for this in writing. Please send a fax or an email to your payroll officer, or contact us using the online enquiry form. 

You can choose to have 1/13th of your hourly rate deducted and held for you so that when you take time off, you can choose to be paid for it like holiday pay.

It is not compulsory to do this and you can change your mind at any time if you wish to start/stop a savings reserve. 

If your employer is making the transition to Haycroft's Professional Employment service, you will be asked to complete a new Tax File Number declaration as part of your New Employee kit. 

This needs to be completed because you are now employed by a different entity. From now on you will see a new company name on your payslips. Furthermore, at the end of this financial year you will receive 2 payment summaries. 

Simply submit your request in writing via email/fax/post and we will release your funds within 48 hours of receipt.

We need this request in writing. Please contact our payroll department for a Super Choice Nomination Form. You will be asked to provide comprehensive details of your nominated fund, including:

Full Name of Superannuation Fund
Superannuation Fund Identification Number (SPIN)
Account Name & Number
Confirmation that nominated fund will accept payments from us
 

Hours can be submitted via either fax or email. 

In order to guarantee on time processing, hours must be submitted before 10:00am (Qld time) the day of processing. 

Invoices are created at the time of payroll processing. You may choose to have invoices emailed or posted the same day of processing. 

Please contact your payroll officer to discuss the discrepancy.

In most industries, pay rates typically increase at the start of the new financial year.For workers who are under 21 years of age, their pay rate should increase on every birthday. 

If you are paying above the minimum rate, send your request in writing to your payroll officer. For further clarification on meeting the award, contact your consultant to discuss the correct classification and the rate you would like to pay. 

Once the worker has been cleared by immigration, you will be advised of the working restrictions of the employee. It is up to you, the Host Employer, to abide by these rules, and you are responsible for rostering within the stipulated guidelines. 

Visa restrictions are on your timesheets with expiry dates and work exemptions. You will also receive a friendly reminder from our payroll department prior to the visa expiry date.

If you are a Host Employer (i.e. a current client of Haycroft's Professional Employment service), you cannot terminate staff member's yourself. Simply inform your consultant of your requirements and it will be managed on your behalf. 

If you are not yet a client of Haycroft and you are seeking guidance on terminations, please contact one of our consultants who can provide you with specialist HR advice. 

If you are a Host Employer (i.e. a current client of Haycroft's Professional Employment service), simply contact Romina or your sales consultant who will manage the recruitment process on your behalf. 

If you are not yet a client of Haycroft and you are seeking guidance on recruitment, please contact one of our consultants who can provide you with expert HR advice.

If you are a Host Employer (i.e. a current client of Haycroft's Professional Employment service), please contact Romina or your consultant who will manage the recruitment process for you.

If you are not a client of Haycroft and you are looking for some contractors, please note that although we provide recruitment services, we are not strictly a Recruitment or Labourhire Agency. Our recruitment operations generally only extend to finding candidates on behalf of our Host Employers.

If you are seeking guidance on the recruitment process, please contact one of our consultants who can provide you with specialist HR advice. 

Every year, one worker in every twelve is injured seriously enough to lodge a worker's compensation claim. There are nearly three times more work-related deaths annually thant there are road fatalities in Australia. 

If you haven't taken the appropriate actions for ares of concern, you will be liable for big fines and crippling costs. 

Workplace Health & Safety regulations are strict and ever-changing. Full compliance with these rules requires the service of a properly trained and up-to-the-minute Workplace Health and Safety expert, which Haycroft can provide. 

The end result is that you have greater security and lower compliance costs. 

A Professional Employer provides an integrated service enabling business owners to outsource the employment-related functions in their business to a professional body (e.g. payroll, workplace health & safety, human resources, industrial relations, etc). 

Appointing a Professional Employer results in the seamless outsourcing of a business's Human Resources, Industrial Relations, and payroll administration.

Haycroft takes on responsibility for: 

• Maintaining full compliance with Fair Work regulations
• Ensuring workers receive the correct pay rate for their age and job classification
• Paying workers on a regular cycle and issue them with payslips
• Administering PAYG tax, payroll tax, Centrelink deductions, Superannuation, WorkCover premiums, and Group Certificates
• Managing the recruitment, performance and termination of workers
• Protecting business owners from hefty penalties such as Unfair Dismissals, breaches of Workplace Health & Safety, and failure to comply with ever-changing Industrial legislation.

Using a Professional Employment service creates a form of co-employment between the business owner, the staff, and Haycroft Workplace Solutions. 

Haycroft effectively becomes the 'employer' of the staff, assuming responsibility for all operational functions such as payroll, superannuation, recruitment, dismissals, etc.

Meanwhile, the business owner retains the right to control and direct staff on site in accordance with their wishes. 

A Professional Employer is one of the most powerful cost-cutting business efficiency tools you can use, by way of:

• reducing unit labour costs
• eliminating penalty rates and overtime
• protecting you from the potential of huge liabilities for breaches of industrial legislation

All workers employed by Haycroft are covered by our approved Collective Workplace Agreement, which pays a flat rate for all hours of work. This eases cashflow and dramatically simplifies rostering as we are not obligated to pay overtime, penalty rates, or allowances. 

With all these savings, most businesses achieve increased productivity with less staff. 

An immediate benefit of appointing a Professional Employer is that you are taken out of the firing line of the Workplace Ombudsman's activities by ensuring full compliance with every aspect of employment. 

Haycroft takes on the responsibility of meeting all employer obligations for PAYG tax, superannuation, worker's compensation, workplace health and safety, and employment law compliance. 

This is a major factor. Failure to comply absolutely with these requirements can lead to serious financial penalties. 

Our co-employment strategies mean you retain full ownership of the workplace with absolute support from us, including expert advice and guidance on complex matters such as performance management and terminations. 

If you find that a worker is no longer required or you deem them unsuitable, the onus is not on you to dismiss them. Simply inform us of your concerns and we will reassign them. There are no Unfair Dismissal issues for you. 

Our charging structure is simple and transparent, calculated as a small percentage of the payroll we administer on your behalf. It's as simple as this:

1. You send us the total hours worked each week by each employee
2. We calculate all employee payments including Superannuation, WorkCover, PAYG, payroll tax, and any other entitlements
3. We pay the workers
4. You pay us

All services. One invoice. Low rates. 

Not if it's done right. 

When you decide to use a Professional Employer, it is essential that the transition is conducted smoothly. There's many wrong ways of doing this, but experience has taught us how to get it right the first time, every time. 

With hundreds of successful transitions under our belt, we use a tried and tested procedure to facilitate effective communications between every party involved, streamline integration into the new scheme, minimise disruption within the business, and above all... foster a happy workplace!

No. 

While handing over such intrinsic functions may initially seem daunting, you will actually seize greater control of your business by appointing a Professional Employer. You retain full ownership at all times, with absolute support from us. 

Our focus remains solely on employment-related tasks and obligations. Liberating yourself from the burden of these matters means your time and resources can be channelled into the core operations that generate profit, increase productivity, and grow the business.